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CONDITIONS
A
Apply to all Bookings covered by ATOL as shown below.
1. RESERVING YOUR HOLIDAY
On receipt of your request and deposit we will confirm you booking
and from that point cancellation charges will apply, and send
you a confirmation with details of your arrangements. Please
note that a telephone booking confirmation is as firmly confirmed
as if it were made/confirmed in writing at that time.
2. PRICE GUARANTEE
CHARTER FLIGHT ARRANGEMENTS: - The price shown on this confirmation
invoice will not be subject to any surcharges. SCHEDULED FLIGHT
ARRANGEMENTS:- As scheduled airlines reserve the right to increase
prices at any time the price shown on this confirmation invoice
will ONLY be guaranteed once full payments is received before
due date of payment. The payment of a deposit guarantees your
seat, not the price.
GOVERNMENT ACTION: - Our price Guarantee can not cover increases
due to direct Government action e.g. the imposition of VAT or
Passenger Levy.
3. MINOR CHANGES TO YOUR HOLIDAY
If we are obliged to make any minor change in the arrangements
for your holiday we will inform you as soon as possible.
4. MAJOR CHANGES TO YOUR HOLIDAY
If before you depart we have to make any major change to your
holiday arrangements e.g. change of departure time of more than
12 hours, change of airport(but excluding changes between airports
in London region, aircraft type airline) it will only be because
we are forced to do so by circumstances usually beyond our control.
In such an unlikely event we will inform you immediately and
our objective will be to minimise your inconvenience. We will
wherever possible offer you alternative arrangements as close
as possible to your original choice. You will then have a choice
of accepting, taking another available holiday of similar price
or cancelling. Should you choose to cancel you will be reimbursed
all monies paid to us.
5. GROUP HOLIDAYS
Some of our holidays are based on minimum number of participants
and in the unlikely event that these numbers are not reached
we reserve the right to cancel the tour and refund all payments
made. Prices are subject to increase if the group size is reduced.
6. FLIGHTS
Details of airlines, flight numbers/schedules and destination
airport will be shown on your invoice/confirmation. We regret
we are unable to guarantee specific aircraft types or airline.
7. INSURANCE
The Company strongly recommend that the Client takes out adequate
insurance. The Client is herewith recommended to read the terms
of any insurance effected to satisfy themselves as to the fitness
of cover. The Company will be pleased to quote you for insurance.
Should insurance be declined you will be asked to sign our indemnity
form.
8. MAKING A BOOKING
The person making the booking becomes responsible to The Company
for the payment of the total price of the arrangements for all
passengers shown on the invoice.
9. DEPOSIT
No booking will be confirmed unless the required deposit has
been received by The Company.
10. CHANGING YOUR ARRANGEMENTS
If you wish to change any item – other than increasing
the number of persons in your party – and providing we
can accommodate the change, you will have to pay an Amendment
Fee per person. These fees can vary greatly and will be advised
at the time changes are made. Changes must be confirmed to us
in writing. From time to time we are required to collect additional
taxes and surcharges.
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You
will be informed of any such charges
prior to ticket issue.
11.
CANCELLATION
Should you or any member of your party be forced to cancel
you holiday, we must be notified, in writing, by the person
who made the booking and who is therefore responsible for
the payment. of the cancellation charges. Cancellation charges
are calculated from the date we receive the written notice
of cancellation.
Amount of cancellation
charge (shown as a % total holiday cost)
More Than 42 days . . . . . . . . . . . . . . . . . . . .
. . . . .Deposit
29-42 days . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . 50%
15-28 days . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . 70%
8-14 days . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . 90%
1-7 days . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . 100%
Travel Insurance Premiums are not refundable
CANCELLATION AFTER TICKET ISSUE: - will result in loss of
100% of total cost of all travel arrangements in most cases.
Please consult your reservation adviser. Charter flights carry
a 100% cancellation fee both before and after ticket issue.
12. COMPLAINTS
If you have a problem during your holiday, it is a legal requirement
that you inform the property owner/hotel management/our local
agent who will endeavour to resolve the situation. If your
complaint cannot be sorted out locally you must obtain written
confirmation that the complaint was lodged. You must follow
this up within 28days of your return home in writing to us
with all the relevant details. If you fail to follow this
procedure, it may make it impossible to investigate your complaint
fully.
13. LEGAL JURISDICTION
We accept the jurisdiction of the Courts in any part of the
UK in which the client is domiciled. For clients not domiciled
in the UK the Court of England shall have sole jurisdiction.
CONDITIONS B
Apply to all bookings covered by an ATOL. Please read the
following terms and conditions carefully as they apply to
all bookings made. No variations shall be valid unless agreed
and confirmed in writing by a Director of The Company. A verbal
variation will not be valid.
The Company act as agents only in transactions relating to
flight, care hire, accommodation, package holidays etc. and
book those facilities for you(the client) on behalf of the
Supplier or Operator (the Principal). The Company are not
the Principal and do not act as the Principal nor shall they
be construed as being such by inference or otherwise. This
confirmation does not constitute a contract. Your contract
is with the Principal named overleaf. The Company are not
liable for the Principals actions, failures or omissions.
No booking will be confirmed unless required deposit has been
received by The Company. Principals reserve the right to increase
prices up to the date on which they receive the balance. Payment
of a deposit guarantees your seat, not the price.
Bookings made will be immediately subject to the Principal’s
terms and conditions and The Company have no authority to
vary them in the Client’s favour.
All amendments/cancellations will incur charges.
Please note that a telephone booking confirmation is as firmly
confirmed as if it were made/confirmed in writing at that
time.
The Company will attempt to fulfil Clients requirements to
its best abilities and in the event of complaint, will pass
such complaints to the Principal concerned on the Clients
behalf. As agent only, The Company will not be able to commit
the Principal as o their correct course of actions. The Company
strongly recommend that the Client takes out adequate insurance
whether or not it is a Principal’s condition of booking.
The Client is herewith recommended to read the terms of any
insurance effected to satisfy themselves as to the fitness
of cover. The Company will be pleased to quote you for insurance.
Should insurance be declined you will be asked to sign our
indemnity form.
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CONDITIONS
APPLYING
To A
and B |
Please
remember that the person making the booking accepts ALL the
booking conditions and is liable for any amendment fees, late
payments or cancellation charges that arise on behalf of ALL
the passengers in their party. In addition they are also responsible
for checking this and all future documentation and for advising
us immediately if anything is missing or incorrect.
The details overleaf are given in good faith based on information
from the Principal at the time of booking. Should it transpire
that any of these details differ you will be advised immediately.
PAYMENT
You must pay the balance by the due date shown on the confirmation.
Please note that for some telephone bookings full payment
may be required IMMEDIATELY i.e. before you receive confirmation.
If this applies you will be advised when the booking is made.
It is very important that you pay balances when due
because failure to do so may lead to the cancellation of your
holiday and still leave you liable to the cancellation charges.
Where an extra ‘’booking charge’’
applies this will have been advised at the time of booking.
All credit card payments are subject to a 3% charge.
However where cancellation can be avoided with the Principal
a late payment of £30 will be applied to your balance.
PASSPORT, VISA AND
HEALTH REQUIREMENTS – Your are responsible for checking
all these items
Passport and Visa: You must consult the relevant
Embassy or Consulate for this information. Requirements may
change and you should check for up-to-date position in good
time before departure. We regret we can accept no liability
if you are refused entry onto the flight or into any country
due to failure on you part to carry the correct passport,
visa or other documents required by any airline, authority
or country.
Health: Recommended inoculations for travel
may change at any time and you should consult your doctor
on current recommendations before you depart. Health requirements
for you holiday destination are outlined in the Department
of Health leaflet entitled ‘’The Traveller’s
Guide to Health’’ (T4), which is available by
calling 0800 555 777. It is your responsibility to ensure
that you obtain all recommended inoculations, take all recommended
medication and follow all medical advice in relation to your
trip.
SPEACIAL REQUEST AND
MEDICAL PROBLEMS
If you have any special requests, please advise us at time
of booking. Although we will endeavour to pass any such request
on to the relevant supplier, we regret we cannot guarantee
any request will be met. Failure to meet any special request
will not be a breach of contract on our part. If you have
any medical problem or disability which may affect your booked
arrangements, you must advise us in writing at the time of
booking giving full details. If we feel unable to properly
accommodate your particular needs, we must reserve the right
to decline/cancel your booking.
BEHAVIOUR
When you book with us, you accept responsibility for any damage
or loss caused by you or any member of your party. Proper
payment for any such damage or loss must be made at the time
direct to the accommodation owner or manager or other supplier.
If you fail to do so, you must indemnify us against any claims
(including legal costs) subsequently made against us as a
result of your actions. We expect all clients to have consideration
for other people. If in our opinion or in the opinion of any
other person in authority you are behaving in such a way as
to cause or to be like to cause distress, danger or annoyance
to any third party or damage to property, we reserve the right
to terminate your arrangements without notice. In this situation
towards you (including any return transport arrangements)
will immediately cease and we will not be responsible for
meeting any costs or expenses you may incur as a result, making
any refund or paying compensation.
FORCE MAJEURE
We accept no responsibility for and shall not be liable in
respect of any loss or damage or alterations, delays or changes
arising from unusual and unforeseeable circumstances beyond
our control, such as war or threat of war, riot, civil strife,
industrial dispute including air traffic control disputes,
terrorist activity, natural and nuclear disaster, fire or
adverse weather conditions, technical problems with transport,
closure or congestion of airports or ports, cancellations
of schedules by scheduled airlines.
You can check the current position on any country by telephoning
the Foreign and Commonwealth Office’s Travel Advice
Unit on 020 7238 4503.
RECONFIRMING RETURN/ONWARD
FLIGHTS
It is your responsibility to ensure you follow ALL RECONFIRMATION
INSTRUCTIONS which will be shown EITHER on the FRONT of this
invoice or on your travel documents. The Company will not
be liable for any additional costs due to your failure to
reconfirm flights.
DOCUMENTS
DESPATCH
The address
for all documentation will be that given at the time of booking.
Documents will normally be despatched 7 days before departure.
N.B. For bookings made within 14 days of departure it may
be necessary for you to collect your air tickets at the airport.
Any other vouchers will be posted/faxed to you direct. Only
E-Tickets will be sent by 1st class post at client’s
own risk. For additional security scheduled airline Paper
Tickets are usually sent by Recorded Delivery and
in this event it is your responsibility to ensure receipt/collection.
If Paper Tickets are lost in the post and a new set of tickets
has to be reissued you may have to pay for the tickets again.
A form of indemnity will have to be filled in to claim your
monies which can take 6 months. LATE BOOKIGNS may also require
Registered/Courier delivery of documents in which case the
appropriate charges will have been advised at the time of
booking.
YOUR
FINANCIAL PROTECTION
When
you buy an ATOL protected flights from 7 Continents Travel
you will receive a Confirmation Invoice from us (or via our
authorized agent through which you booked) confirming your
arrangements and your protection under our Air Travel Organizer’s
License. In the unlikely event of our insolvency, the CAA
will ensure that you are not stranded abroad and will arrange
to refund any money you have paid to us for an advance booking.
For further information visit the ATOL website at www.atol.org.uk.
Not all holiday or travel services offered and sold by us
will be protected by the ATOL Scheme. Please ask us to confirm
what protection may apply to your booking.
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